Why isn’t my promo code working?
Short answerYour bag says why when it refuses a code. Usually the code has expired, has been used up, or needs a minimum spend.
Common reasons
- It has expired, or hasn’t started yet.
- It has been used up. Some codes can be used a limited number of times.
- It needs a minimum spend. Your bag tells you how much.
- It was typed differently. Check for spaces or a mixed-up letter O and number 0.
A code is checked again when you pay, so a code that runs out while you’re at checkout may be removed.
Still stuck? Contact us with the code and what your bag said.
Still have questions? Contact us
We reply within 1 business day