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- Orders & ShippingDelivery times, tracking and changing an order.8 articles
- Returns & RefundsReturns within 7 days of delivery, and refunds.7 articles
- Payments & Promo CodesCards, Apple Pay, Google Pay, Link and promo codes.4 articles
- Sizing & FitSize charts, Find my size and how to measure.4 articles
- My AccountSign-in, saved details, wishlist and closing your account.5 articles
Popular questions
When will my order arrive?
Pieces from our US warehouse arrive within 3–7 business days, and pieces that travel further within 6–12 business days. Each product page and checkout show your estimated dates.
Read full article →How do I return an item?
Start a return within 7 days of delivery on our returns page, or from your order in your account. Once we approve it, we email you where to send it.
Read full article →When will I get my refund?
Once your return arrives and has been checked, we refund the items. It goes back to your original payment method and usually appears within 5–10 business days.
Read full article →Can I change or cancel my order?
Write to us as soon as you can with your order number. Before your order ships, we can usually change it or cancel it with a full refund.
Read full article →Which items are Final Sale?
Final Sale items can’t be returned: intimates, swimwear, jewelry, beauty and bodysuits. Their product pages say Final Sale, so you know before you buy.
Read full article →Which payment methods do you accept?
Credit and debit cards, Apple Pay, Google Pay and Link. Prices are in US dollars, and your payment is taken when you place your order.
Read full article →Still need help? We’re here
We reply Monday to Friday, by email.



