My item arrived damaged or wrong

What to do

1. Contact us with your order number and what’s wrong, before you send anything back.
2. When we email you, reply with a photo of the item and its label.
3. We’ll tell you what happens next. You don’t pay return postage for an item that arrived damaged or that we sent by mistake.

You can also start a return on the returns page with the reason “Arrived damaged” or “Wrong item sent”, and add a photo there.