My parcel is late, lost or damaged
Short answerIf your tracking hasn’t moved for several days, or your parcel arrives damaged, write to us with your order number and we’ll sort it out with you.
Contact UsLate or lost
Check your estimated delivery dates first: they’re in your confirmation email and on Track Order. Around holidays and big sales, delivery can take a few days longer.
If your tracking hasn’t moved for several days, contact us with your order number and we’ll look into it with the carrier.
Damaged
If your parcel or an item arrives damaged, contact us with your order number before you send anything back. When we email you, reply with a photo of the damage, and we’ll make it right.
Still have questions? Contact us
We reply within 1 business day